The EasyBloom Blog

Did we just lose an hour or gain an hour… All I know is that it *feels* like I lost an hour of sleep. But as I sit in my office today… there isn’t a cloud in the sky and suddenly my back yard has little green shoots starting to pop out of the flower beds.

Does that mean spring is here?

I’m starting to think so.

Because of the readings from our loyal users - we are starting to see people use their sensors more and more for recommendations (people getting ready to plant). If we look a bit closer at the data - it looks to be around the warmer parts of the United States.

Let’s hope that all of the rain and stormy weather that we had makes for excellent growth this year.

Matt

I was thrilled to hear from Wendy, a happy EasyBloomer. She says

“I recently inherited a lot of plants from my mother, who passed away after Thanksgiving. I was overwhelmed with taking care of them and your product has helped me keep them like she would have wanted. I am so very grateful to have this product…my mom would be proud.

Thank you for a great product!! My mother is looking down on me and know she’s happy that I’m taking care of her plants. I have a birds of paradise that she started from seed…it hasn’t bloomed in 6 1/2 years and yesterday the first bloom appeared!

I couldn’t have accomplished this without your product (and a little help from my mom)!”

I’m sure your Mom is proud of you! I love hearing from happy customers, it makes my day.

Wendy’s plants, as she says
“I truly love the EasyBloom, it makes my plant maintenance a breeze and that fact that it can tell me whether or not the plants are in the right place is amazing.”

There is nothing that makes us happier at PlantSense than hearing from happy customers… and we get a lot of happy customers who write to us.

Since we first started shipping in November of 2008 – customer satisfaction has been one of those things that we have concentrated on. When we first started shipping, about 74% of the customers who purchased the product would purchase it again.

We were not satisfied and over the last 15 months, we worked hard to raise this number. Now, over 84% of customers would purchase it again or give it as a gift. Getting that number up to 100% is something we’ll never stop working on. And we celebrate every percentage point that it moves up.

However…

Nothing bums us out like an unhappy customer. After working on PlantSense for over 4 years now (can it really be four years???) it’s amazing how quickly I get over the ‘good’ reviews, and how much one bad comment from a customer sticks with me.