Hi Becky, Sorry for the delay in responding to you! For best response time on support issues, please submit a support request via email (http://easybloom.com/support/support.html). As for your issue, I'm going to address it piecemeal:

Hi Ivar, we haven't seen this problem among our other users. Our engineer team is actively researching this issue. We'll contact you as soon as we have a lead!

Hi Eleanor, I wrote to you back in August with my suggestion, but never heard back. Sorry to hear you're still having trouble with our product! The symptoms you've described are not detailed enough for me to know exactly what is wrong.. Please write back to me at support@plantsense.com with the following information, so I can better assist you in resolving this promptly! 1) Does the sensor respond in any way when you push the Start/Stop button? 2) Does the sensor LED respond in any way upon plugging the sensor into your computer's USB port? Thank you for bearing with us. Regards, Noam / EasyBloom Support

Hi Andrew, I've taken a look at your data on our backend. The reason you are seeing this message is that your sunlight readings do not jibe with the timezone corresponding to the zipcode you've registered on our site. Are you by chance using the sensor outside of the United States? I'm afraid EasyBloom does not work outside of the 50 US states. Regards, Noam / EasyBloom Support

Hi J R - Our software supports all Macs running OS X 10.4 and higher. Please note that our software does not run in the foreground, but rather in the background in your system tray (upper-right corner of your screen). When you plug your sensor in, our software will automatically launch your default web browser, logging you into our website. Please let me know if you continue to experience any problems. Regards, Noam / EasyBloom Support

Hi Kathie, As a rule the EasyBloom sensor's siren only goes off when your soil moisture is below the recommended threshold for that plant. My suspicion is that you either did not water all the way down to the root zone, or that your soil may be so sandy that the water drains too quickly. As for the thumbs up you alluded to, the soil indicator is actually just referring to how well your soil drains. Also, any feedback you may get before the 24 hours are up is not reliable and should not be used to diagnose your plant. Sorry for the inconvenience. Let me know if you have any further questions! Cheers, Noam / EasyBloom Support

Hi Chris. At this point we have no plans to port our companion software to 64-bit compatibility in the near future. My apologies for this inconvenience. Regards, Noam / EasyBloom Support

Hi David, I have responded to this inquiry via email. You appear to have an older version of our software. Please let me know if a firmware upgrade resolves this issue for you. If not, I look forward to resolving this issue in the next couple days. Regards, Noam / EasyBloom Support

Hi Roger, We do indeed have an updated version of our companion software. Please go to our support page (link is at the bottom of this webpage) and click on the Mac download link on the upper right. The version number has not changed, but a new installer resolves the main issue confronting our Snow Leopard users. Please let us know if you have any further issues! Regards, Noam / EasyBloom Support

Hi Chrisanthos, As discussed via email correspondence, our sensor does NOT work outside of the United States. Since you live in Cyprus and your sensor was set to a US zip code and corresponding time zone, we are unable to give you recommendations. Best regards, Noam / EasyBloom Support