Hi Sara, this issue can arise due to a number of different factors. As this can often be dependent on your specific computer's configuration, I think it might be best if we proceeded in resolving this issue one-on-one via email. I've sent you an email requesting some information from you. If we're unable to resolve through one email exchange, we've found it helpful to expedite the process with a troubleshooting session via telephone. I look forward to getting to the bottom of this! - Noam | EasyBloom Support

Hi Jim! Your sensor will continue to blink green until your plant needs another watering. This was designed to educate you on exactly when your plant needs water, to prevent both under- and overwatering. If you get tired of waiting, you can safely plug your sensor in after two weeks. Just bear in mind, if you opt to plug in your sensor while it is still blinking green in Monitor mode, your Plant Doctor results will likely indicate your soil is wet. Please let me know if you have any questions or concerns about this or any other issue…

Hi Bianca, it is possible your soil sensor might be defective. Given the number of readings that you've already taken with little variation in soil moisture, I think it's best to assume it's a hardware issue. Please send me your shipping address to support[at]plantsense[dot]com, and I'll be happy to set you up with a replacement! Regards, Noam / EasyBloom Expert Support

Hi Anita, can you please confirm that you pushed the Start button on your sensor (sensor should blink green every 5 seconds during Recommend mode) to initiate the 24-hour reading? I've sent you an email to follow up directly on this issue. -Noam, EasyBloom Support

Hi Daniel! Sorry for the delay in responding to your inquiry. This actually sounds like more of a technical issue than a botany issue, if I've understood you correctly. Once you've plugged your sensor in at the end of a reading, your web browser should automatically launch and show you that reading's feedback. Please let me know if this is not the case, by submitting our Support form or sending an email to support[at]plantsense[dot]com.

Hi Naomie, I'll be sending you an email directly to take care of this issue! Cheers, Noam / EasyBloom Support

Hey Vanessa, no need to feel silly! Before you do anything, please make sure you have the latest EasyBloom Companion installed. Point your browser to http://easybloom.com/go to download the latest version (it was last updated on Thursday, April 15th). When you plug in your EasyBloom Plus, the new companion will recognize the new fertilizer capability and pull up a subscription option when it launches the website. If you choose not to subscribe at that point in time, you can always opt in later at the My Profile page. Hope this helps! Regards, Noam / EasyBloom Support

3. Any previously uploaded readings are stored in your account on our web server, so should you need to uninstall/reinstall the EasyBloom software, you would not lose any data in the process. Best regards, Noam / EasyBloom Support

2. If your sensor was soaked by water, the problem is usually resolved by disconnecting the soil sensor from the main sensor and leaving it in a warm, dry, indoor location for a day or two.

1. The EasyBloom Plant Sensor is not waterproof. However, it is water-resistant, designed to withstand most typical weather conditions (including moderate rain). That said, we recommend you avoid exposing the sensor to direct streams of water whenever possible.