I'm not an employee, just a customer. I do know about computers though. I would try turning off your security software, that includes spyware, virus scanner, and firewall. Then uninstall the EasyBloom software. Restart your machine. Turn off the security software again, download the installer from the website, run the software & then plug the easybloom in when it asks you to. Then restart the machine. -- Sometimes just installing things in the wrong order can cause problems or more times then not there is another program that is causing a conflict. -- to troubleshoot which programs might be causing problems, you want to disable anything that automatically starts up on when you turn on your pc. With everything disabled, it should work. Then you turn on programs on by one.