Hello,
i'm trying to help..
You use windows xp?
if yes try this.
I have italy windows but i'm trying to explain to you.
1 - disconnect plant sensor
2 - uninstall easybloom software sensor
3 - delete all registry of easybloom
(>START >RUN>REGEDIT > select MY COMPUTER > FILE > EDIT > FIND > tipe easybloom > press search )
cancel all registry of the program
After press search use F3 to search next registry entry.
4 - When clear registry is complete restart pc
5 - Download a new easybloom software froom site
6 - Install it
7 - restart pc
8 - use a new USB port that have a good voltage.
Using the behind port is mostly raccomanded - (if you get a problem react every time behind port, use the connector longer that come with your easybloom )
Trying now to connect your sensor and hope you get a firmware update and can continue to joy your sensor :)
hope this help and sorry for my bad english :)
By all
Simona