EasyBloom Forum

I have had several good readings in Recommend and Monitor mode from my Easy Bloom. However, I left it to monitor my bougainvilla when there was a pretty big thunderstorm. Now, when I plug my Easy Bloom into the USB port, the software will not recognize my Easy Bloom and I get an error msg. It says something like the software cannot certificate with the unit. Please help. I was going to uninstall and reinstall the software, but was afraid I would lose my already saved readings.

Hi Becky, Sorry for the delay in responding to you! For best response time on support issues, please submit a support request via email (http://easybloom.com/support/support.html). As for your issue, I'm going to address it piecemeal:

1. The EasyBloom Plant Sensor is not waterproof. However, it is water-resistant, designed to withstand most typical weather conditions (including moderate rain). That said, we recommend you avoid exposing the sensor to direct streams of water whenever possible.

2. If your sensor was soaked by water, the problem is usually resolved by disconnecting the soil sensor from the main sensor and leaving it in a warm, dry, indoor location for a day or two.

3. Any previously uploaded readings are stored in your account on our web server, so should you need to uninstall/reinstall the EasyBloom software, you would not lose any data in the process. Best regards, Noam / EasyBloom Support

I HAVE SAME PROBLEM WITH OLD SENSOR AND NEW ONE. ALSO CORROSION PROBLEMS.