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You can also call our International Customer Service Department, where one of our customer sales representatives will be glad to help you.</p> <p>Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.</p> <p>We reserve the right to charge a handling fee on all returned products.</p> <h3>General Returns</h3> <ol> <li style="list-style-type: decimal;"> All returns must let us customer support known within 24 hours from the time you receive the dress, and fill in the Application for refund we provide. We only accept products in their original condition. In particular, be sure of the dress sending back in correct size. Full refund will be denied for wrong size after we receive and check. <p> Full refund herein does not include the shipping and handling cost for non-costume pieces. For costume pieces however, another fee is excluded, that is costume made fee!</p> <p> Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Help Center and obtain a "Product Return" form that must be included with your package.</p> </li> <li style="list-style-type: decimal;">Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.</li> <li style="list-style-type: decimal;">Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)</li> </ol> <h3>Canceled Orders</h3> <p>Before wedding dress tailoring, all dress orders canceled within 12 hours from the initial purchase will lose none of the merchandise purchase price for customers' color, size and style exchange. Once dress tailored, all dress orders canceled 12 hours later and 3 days before the initial purchase will lose 20% of the merchandise purchase price, also for above exchange need from customers. If a dress order with emergency fee extra paid, its cancellation will principally be denied, otherwise 50% of the merchandise purchase price will be lost with no emergency fee back.</p> <p>Orders shipped from our stock inventory can not be canceled or changed. We will try to work with you on canceled orders.</p> <p>We reserve the right to cancel, refund, or refuse any order. We shall not be held liable for errors or omissions in pricing.</p> <p>All Canceled Orders must be written done in email. We do NOT accept cancellations on Veils and other Accessories. All other charges are non-refundable including Shipping, Insurance, and any transaction fees. If your order has not been shipped by We, we will refund 100% of your money. We will try to work with you on canceled orders.</p> <h3>Other Merchandise</h3> <p>We do NOT accept returns or exchanges on Veils and other Accessories. We do not accept returns or exchanges on any 'In Stock' Items.</p> <h3>Refunds</h3> <p>Refunds are issued in US Dollars. We are not responsible for the current currency exchange rate.</p> <h3>Taxes, Duties, Tariffs and/or Brokerage Fees</h3> <p>We can not be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders.</p> <p>To find out which if any of these may apply, please contact your local government.</p> <h3>Wedding Gowns</h3> <p>We will accept returns on new un-touched non-altered wedding gowns. We do not accept returns on special ordered plus size gowns or specialty ordered gowns such as hollow to hem gowns, special measurement gowns, in stock gowns, or discontinued gowns. We will accept returns on merchandise that is damaged or defective. We must receive a written email confirmation that you would like to return the gown and you must have a return authorization number from us. You will incur any shipping fees, transaction fees and insurance fees. Any Free promotional items are not returnable and will be charged full price. This amount will be deducted from the gown refund. Once you have obtained a return authorization from us you have 8 business days to get the merchandise back to us. All merchandise must be returned in perfect brand new condition. Merchandise that is not returned in the condition it was sent will not be returnable and you will be obligated to the full purchase price. All returned packages must have a return authorization number on them.</p> <h3>Other Merchandise</h3> <p>We do NOT accept returns or exchanges on Veils, Gloves, Bridesmaid Dresses, Flower girl Dresses, Accessories, Prom dresses, Mothers dresses, Special Occasion Dresses, All Dresses and Gowns that are not Bridal Related or slips. We do not accept returns or exchanges on any 'In Stock' Items.</p> <h3>Customized Clothing</h3> <p>Wedding dresses, Bridesmaid dresses, Mother of the Bridal Dresses, Flower Girl Dresses, Prom Dresses, all these categories' costumes is included.</p> <h3>Returning for replacement and refund</h3> <p>All returns must let us know within 24 hours after the delivery received. We only accept dresses in their original condition - unworn, unwashed, unaltered, and undamaged - and must have the tags intact and still attached.</p> <ol> <li style="list-style-type: decimal;"> <span><strong>Quality Issues:</strong> </span> <ol> <li style="list-style-type:lower-roman;">If our staff finds that the merchandise is defective as described, you will receive a refund for the purchase price plus shipping and handling fees.</li> <li style="list-style-type:lower-roman;">If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you with no refund.</li> <p></p> </ol> </li> <li style="list-style-type: decimal;"> <span><strong>Size Errors:</strong> </span> <p> Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1" in either direction of specified measurements.</p> <p> All dresses are made or come with margins for altering and tailoring if desired. If the dress size did not arrive in the specification as one ordered, one can choose to make the adjustments at a local tailor for high between freight fees.</p> </li> </ol> <h3>Canceling Orders (Before delivery)</h3> <ol> <li style="list-style-type: decimal;">All dress orders canceled within 48 hours of purchase will be eligible for a full refund.</li> <li style="list-style-type: decimal;">All dress orders canceled after 48 hours will be eligible for a 25% partial refund.</li> </ol> </div> </div> </div> <div class="cl"></div> </div> <ul id="bottom-02"> <li> <dl> <dt><strong>Payment</strong></dt> <dd><a href="http://www.wholesalepromgdresses.com/gv_faq.html" title="Escrow">Escrow</a></dd> <dd><a href="http://www.wholesalepromgdresses.com/gv_faq.html" title="Payment Methods">Payment Methods</a></dd> <dd><a href="http://www.wholesalepromgdresses.com/gv_faq.html" title="Payment Confirmation">Payment Confirmation</a></dd> </dl> </li> <li> <dl> <dt><strong>Shipment</strong></dt> <dd><a 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